Refund policy

Return Policy

Exchange, Return & Cancellation Policy

At Bag Basket, customer satisfaction is our priority. Every product is carefully inspected before dispatch to ensure it meets our quality standards. We provide detailed product images, multiple viewing angles, and accurate product descriptions to help you make an informed purchase.

As many of our products are crafted with premium materials and cannot be resold once used or opened, we maintain a limited return and exchange policy.

Exchange & Return Policy

  • Exchange or return requests must be raised within 2 days of receiving your order.

  • To request an exchange or return, email us at official.bagbasket@gmail.com with your order number and clear images of the product from all sides.

  • The product must be unused, in its original condition, with all tags, accessories, and original packaging intact.

  • Once your request is received, our quality team will review the case and inform you of the next steps.

  • Requests may be declined if the product is found to be used, damaged after delivery, or returned without its original packaging.

Please Note: Products purchased during special sales, clearance sales, festive offers, or promotional events are not eligible for return or exchange unless they are damaged or an incorrect product has been delivered.

The complete exchange or return process generally takes 7–15 business days, depending on your location and courier availability.

Damaged, Defective or Incorrect Product

If you receive a damaged, defective, or incorrect product, please notify us within 2 days of delivery by emailing official.bagbasket@gmail.com with:

  • Your Order Number

  • Clear photographs of the product

  • Images of the packaging (if applicable)

After verification, we will arrange a replacement or provide an appropriate resolution. Delivery timelines for replacement products may vary based on your location.

Refund Policy

Refunds are processed only for eligible cases approved by our support team.

If your refund has been approved, it will be initiated through the original payment method wherever applicable. Depending on your bank or payment provider, it may take 5–10 business days for the amount to reflect in your account.

If you have not received your refund after this period:

  • Check your bank account again.

  • Contact your bank or payment provider, as processing times may vary.

  • If the issue still persists, please email official.bagbasket@gmail.com with your order details.

Order Cancellation Policy

Orders can be cancelled only before they are dispatched from our warehouse.

To request cancellation, please email official.bagbasket@gmail.com as soon as possible with your order details.

  • Once an order has been shipped, it cannot be cancelled.

  • Approved cancellations before dispatch may be subject to a 2% payment processing fee.

  • Cancellation requests are typically processed within 1–2 business days, and you will receive confirmation once completed.

Need Assistance?

For any questions regarding returns, exchanges, cancellations, or refunds, please contact us:

Email: official.bagbasket@gmail.com
Phone: +91 81087 75455

Our customer support team will be happy to assist you during business hours.

Thank you for choosing Bag Basket. We appreciate your trust and are committed to providing a smooth, transparent, and reliable shopping experience.