Refund policy

Returns, Exchanges & Cancellations

At Bag Basket, every product is carefully checked before dispatch. If something isn’t right with your order, our team is here to help.

7-Day Returns & Exchanges

You can request a return or exchange within 7 days of delivery, including for products purchased during sales, festive offers and promotional events.

To qualify, the product must be:

Unused and in its original condition.
Returned with all original tags, accessories and packaging.
Free from washing, alterations or damage caused after delivery.

How to Request a Return or Exchange

Email connect@bagbasket.in or WhatsApp +91 81087 75455 with your order number and the reason for your request.
Attach clear photographs showing the product and any relevant issue.
Our team will respond with the next steps.

Once your return is approved, we will arrange free courier pickup, subject to courier availability at your address. Please pack the product securely with its original contents.

All returns are checked upon receipt. Requests may be declined if the product does not meet the eligibility conditions above.

The return or exchange process generally takes 7–15 business days, depending on your location, courier availability, inspection and replacement stock. Refund timelines are outlined below.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or different from what you ordered, please notify us within 7 days of delivery.

Email connect@bagbasket.in or WhatsApp +91 81087 75455 with:

Your order number.
Clear photographs of the product and the issue.
Photographs of the packaging and shipping label, where applicable.
An unboxing video, if available. A video is not mandatory to raise a request.

After verification, we will arrange a replacement or full refund at no additional cost to you. Replacement delivery times depend on stock availability and your location.

Refunds

Once we receive and inspect your returned product, we will process an approved refund within 5 working days.

Prepaid orders: Refunds are issued to the original payment method. Your bank or payment provider may take an additional 5–7 working days to reflect the amount.
Cash on Delivery orders: Refunds are issued by bank transfer or UPI using the details you provide.

If your refund has not arrived within the applicable timeframe, contact connect@bagbasket.in with your order number.

Order Cancellations

You can cancel your order free of charge before dispatch.

Email connect@bagbasket.in or WhatsApp +91 81087 75455 as soon as possible with your order number. We will confirm whether cancellation is possible based on the order’s dispatch status.

Once shipped, an order cannot be cancelled. You may request a return after delivery under the 7-day return policy above.